Q: Are your decisions CREATING or PREVENTING resistance to change? How would you know? ♦ A business is a system—a network of functions and their connections. ♦ In order for a system to have integrity, it must be designed and built according to its purpose; it’s raison d’être. ♦ System INTEGRITY indicates alignment between the
RESISTANCE TO CHANGE Read More »
Wanna know why certain problems linger, persist, and keep coming back—why they seem to be without solution? Well: ❶ They are systemic in nature—i.e. they are inherent to your decisions regarding the business system’s design, structure/organization, implementation/operation, maintenance, and management. ❷ The solutions you choose only address the problems symptoms or effects. ❸ You haven’t
Whack-a-Mole Problems Read More »
“I can resist everything except temptation” is a quote from Oscar Wild’s Victorian-era comedy of manners titled Lady Windermere’s Fan: A Play about a Good Woman. Who can resist temptation when finding oneself in the tool section of a home improvement center? Every tool, from the simplest scribing tool to advanced digital or laser guided
The Solution Depot Phenomenon Read More »
Pounding your fist on the desk and demanding to get some answers might make you look tough, but is this demeanor helping or hindering getting you what you want? Pounding fists on desks is a sure sign of frustration, which is typical of leaders who are confronted with challenges that linger, persist, and keep coming
So, You Want Some Answers Huh . . . ? Read More »
TREATING people like they are a liability, thus looking left and right for opportunities to reduce their pay and benefits, opposing unionization and collective bargaining, and replacing them through investments in technology or by outsourcing their jobs to foreign workers in low-wage countries. And then . . . . . LAMENTING that remaining employees are
Wanna Talk Chutzpah . . . . . ? Read More »
Which conditions, situations, events or people have the potential of posing significant hazard to a going concern, thus warranting the installation of a risk management function? In business, the extent of one’s success and failure is measured in monetary equivalents. Consequently, risk is measured in monetary equivalents as well. What is Risk? Risk refers to
Risk Management ― Making a Difference Read More »
The word “misperception” means a wrong or incorrect understanding or interpretation, whereas the word “quality” means the standard of something as measured against other things of a similar kind; the degree of excellence of something. So, what IS the “standard”, the “measurement”, or the “degree of excellence” that is being misperceived? Let’s investigate. What IS Quality? Robert Pirsig argues
The Misperception of QUALITY Read More »
Webinar of 25th August, 2020 To read more, get a copy of my book The Root Cause: Rethink Your Approach To Solving Stubborn Enterprise-Wide Problems. #RootCauseTheBook #ExecutiveDevelopment
Success Assured — How to Be Unfazed by Uncertainty When Leading Change Read More »
Accidents or, better still, incidents (accidents and near-misses) are effects. Effects are neither good nor bad; they are what they are, they are neutral. In fact, they only obtain meaning once we assess their implication on our lives and attribute a commensurate value to them. Furthermore, effects do not materialize by themselves as by magic,
There Are No Accidents Read More »
PLEASE, stop making problem solving overly-complicated―the complication is hardly in the problem or in the situation; it’s in your approach, your perception of what’s going on. Stop listening to self-proclaimed experts or gurus who profess to have discovered a secret solution to your problem, coaxing you to adopt their proprietary n-step best practice. You may
Stupid IS as Stupid DOES Read More »